Reference

Open legal terms before your account

Clear legal terms, wallet checks for UPI, Paytm and PhonePe, and local-law access rules are set out here so you know the account contract before you join.

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kqxsmb Open legal terms before your account
CONTACT PATHS

Check policy contact paths

Legal questions need a clear trail, so we separate policy contact from general lobby help. Send account-law, privacy, cookie, verification or record-correction requests through the path that matches your issue. We may ask you to confirm your registered email, phone number, wallet reference or case code before we discuss account details. That check protects your account and helps us reply with the right record rather than a generic answer.

Team online

Legal email

Use the legal mailbox for terms, privacy, data access, correction or deletion requests. Include your registered email, phone number and a short reason so we can locate the account record without asking twice.

Live chat queue

Start chat when you need help finding the right policy route. The chat team can tag a legal case, but they will not discuss private wallet records until your account checks are complete.

Account case file

For disputes about access, verification or withdrawals, ask us to create a case file. We link the case to timestamps, wallet references and support messages so the policy team can assess it.

DATA HANDLING

Browse how we handle your data

Our legal process is built around records you can recognise: sign-in details, wallet references, device signals, cookie choices, support messages and verification documents.

Personal details

We collect details you provide during account creation, verification and support contact. That can include name, phone number, email, location signal and document checks needed to match you with your account.

Cookie choices

Cookies help us keep sign-in sessions active, remember language choices and detect risky access patterns. You can adjust browser settings, though some account security checks may not work fully without core cookies.

Account security

We monitor sign-in attempts, password resets, device changes and unusual wallet actions. If a check looks unsafe, we may pause account access until you confirm ownership through the registered contact route.

Record retention

We keep records only as long as needed for account operation, payment tracing, legal duties and dispute handling. When a retention reason ends, we delete or anonymise records through scheduled internal checks.

Policy contact

Send privacy, terms or data requests through the legal email so your message reaches the right team. We may route simple status checks to chat after confirming your account details.

Change requests

You can ask us to correct account details, update contact data or assess a deletion request. We will explain what can be changed, what must stay, and the reason for that position.

Discover legal answers before you join

These answers cover the legal points you are most likely to check before opening an account: access from India, data handling, cookies, payment records, corrections and dispute contact. They are written in plain language so you can decide whether to proceed and which support path to use if something needs attention. Where a rule depends on location, the position is always tied to local law.

Access and eligibility depend on local law and are available where local law permits. If your location, state rule or verification result prevents access, we may limit account features or ask for more checks.

We collect details needed for account creation, security, support and wallet checks. This can include contact data, sign-in records, device signals, payment references and documents you submit for verification.

Payment references help us match deposits, assess withdrawal requests and investigate disputes. We do not treat wallet names as legal permission by themselves; access still depends on local law and account checks.

Yes, you can request a correction through the legal mailbox or a tagged support case. We may ask for proof before changing details that affect sign-in, verification, wallet activity or dispute records.

You can ask us to assess deletion where law allows. Some records may need to stay for payment tracing, account security, fraud checks, legal duties or an open dispute linked to your account.

Access may be paused when verification is incomplete, a location check conflicts with local law, a wallet reference needs review, or a security signal suggests that the account owner should be confirmed first.

Send the issue through the legal email with your registered contact details, wallet reference and a short timeline. We create or update a case file, then reply after checking the relevant account records.

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