Reference

How kqxsmb Handles Your Personal Data

At kqxsmb, we are clear about what personal data we collect, why we collect it, and how long we keep it.

Data collected only as neededEncrypted account storageYour right to access or delete dataIndia-region privacy standardsTransparent retention periods
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kqxsmb How kqxsmb Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to access, correct or remove data we hold about you, our privacy support team is available through multiple channels. We aim to respond to all data-related requests within 72 hours of receipt. Requests submitted through the account portal are tracked and timestamped so you can follow their progress without needing to follow up.

Team online

Email Privacy Request

Send your data access, correction or deletion request to our dedicated privacy address. Include your registered account email so we can locate your records and respond within the committed window.

Live Chat Support

Start a live chat from your account dashboard to raise a privacy concern in real time. Our support agents can log your request immediately and escalate it to the privacy team without delay.

Account Portal Request Form

Use the in-account privacy request form to submit a structured query. The form prompts you for the specific right you are exercising — access, correction, deletion or portability — and routes it to the right team automatically.

HOW WE PROTECT YOU

Switch On Account Security and Data Controls

We apply a layered approach to protecting the data attached to your account — from the moment you deposit via UPI through to how long we retain your withdrawal history.

Data Minimisation

We collect only the data needed to run your account and process payments via UPI, Paytm or PhonePe. Any field that is not required for a transaction or regulatory purpose is not captured or stored on our servers.

Cookie Controls

Session and analytics cookies are active on kqxsmb pages. You can adjust cookie preferences from the banner on your first visit or from the privacy settings in your account at any point after that.

Account Security Measures

Passwords are hashed before storage and are never visible to our team. Two-step verification is available for your account login, and any suspicious sign-in attempt from an unrecognised device triggers an automatic notification to your registered contact.

Retention Schedule

Transaction records are retained for the period required by applicable local law, after which they are deleted or anonymised. Account data you have not actively used is flagged for review after a defined inactivity window and purged on request.

Third-Party Data Sharing

Data passed to Paytm, PhonePe or UPI payment networks covers only what those processors need to settle your deposit or withdrawal. We do not share your game history or personal identifiers with advertisers or data brokers.

Your Right to Request Changes

You may ask us to correct inaccurate data, export a copy of your records or close your account and delete associated data. Submit these requests via live chat, email or the in-account form; we confirm receipt within one business day.

Browse Common Privacy Questions

These answers address the questions we receive most often about personal data, account records and your rights as someone holding an account with us. If your question is not covered here, reach our privacy team directly through the channels listed above.

We collect your name, email address, phone number and, where local law requires it, identity verification documents. Device identifiers and session data are also captured to secure your login and detect unauthorised access attempts.

Payment data is passed directly to the relevant processor — UPI network, Paytm or PhonePe — over an encrypted connection. We retain only a transaction reference and amount for your account ledger; we do not store your UPI VPA or wallet credentials on our servers.

Yes. Submit a data access request via the in-account form or by emailing our privacy team. We will compile your account data, transaction history and communication records and send them to your registered email within seven working days.

Send a deletion request through live chat or the account portal. We will close your account, remove personally identifying fields and anonymise any transaction records that we are required by law to retain, confirming completion by email.

No. We do not sell or share your personal data with advertisers, data brokers or marketing partners. Data shared externally goes only to payment processors and, where required, to regulatory bodies under applicable local law.

Retention periods are set by applicable local law for financial records. Data not subject to a legal retention requirement is deleted or anonymised once your account is closed, typically within 30 days of a confirmed closure request.

Contact our support team immediately through live chat or email. We will lock your account, review access logs and notify you of our findings within 48 hours. Changing your password and enabling two-step verification is advisable while the review is underway.

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